Returns & Refunds Policy
We want you to love your purchase. Since all of our items are made to order, we only accept returns or replacements for items that arrive damaged, defective, or incorrect.
Eligibility for Returns
To be eligible for a return or replacement:
- Your item must be damaged, defective, or incorrect
- You must contact us within 30 days of receiving your item
- Proof of purchase is required
We do not accept returns for:
- Wrong size ordered
- Change of mind
- Normal wear and tear
- Items marked as final sale or gift cards
How to Start a Return?
To request a return or replacement, please contact us via Cotact us form.
Include your order number and photos clearly showing the issue. Do not send items back without contacting us first. In most cases, we do not require returns to be shipped back.
Refunds
Once your claim is approved:
- Refunds are processed to your original payment method
- Processing time: up to 10 business days
- Banks may take additional time to post the refund
Privacy Policy
FixoraSolutions operates this store and website to provide you with a curated shopping experience. We collect personal information including contact details, financial information, account information, transaction information, and device/usage information to provide and improve our services, process payments, fulfill orders, and communicate with you.
We may share your information with service providers, business partners, and as required by law. We do not sell your personal information. You have rights to access, delete, correct, and port your personal information. To exercise your rights or for questions, contact us via contact form.
Terms of Service
Welcome to fixoraSolutions. Throughout the site, the terms "we," "us," and "our" refer to fixoraSolutions. We operate this website and store to provide products and services to you. Our store is hosted on Shopify Inc. By visiting our site and/or purchasing from us, you agree to our terms and conditions.
Shipping Policy
At fixoraSolutions, all products are made to order. Please read this Shipping Policy carefully before placing an order.
Order Processing Time
- All orders are processed within 2–5 business days
- Processing includes printing, quality checks, and packaging
- Orders are not shipped on weekends or holidays
Shipping Times (after processing)
- United States: 5–7 business days
- International Orders: 7–14 business days
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or refund as appropriate.
For questions about shipping, contact us via Contact form.